Meet Matt Molen, the email marketing expert behind Email Crush. He has carved out a niche by helping marketers, business owners, creators, and bloggers amplify their brand’s reach through email strategies to help them grow.
Although his expertise lies in email marketing, Matt recognizes the importance of also having a reliable hosting provider. Having worked with so many individuals and brands, he has seen clients who skip the investment in partnering with a dedicated hosting provider.
Facing Issues With His Website Hosting Provider
In the early days of Email Crush, Matt engaged a starter-friendly hosting provider, Bluehost, that fit his needs and budget at the time. As Email Crush grew and became a popular brand, Matt began to see an uptick in traffic to his website. Terrific, right?
Unfortunately not. The increased traffic started to become a problem.
This surge of visitors exceeded his bandwidth limits, and the hosting provider began to throttle his website site speed. Slower load times can be disastrous in the long run as they make your visitors unhappy as they wait for the page to load, creating a domino effect on your website’s SEO performance.
What’s more, there was a rising number of technical issues Matt could not solve on his own. It didn’t help that raising tickets felt like “waiting around just to speak to multiple levels of customer service.”
All of this back-and-forth was taking away precious time from Matt and interfering with his actual focus: coaching and consulting his clients.
Matt knew he was going to need to make the move to a different hosting provider if he was going to continue to scale Email Crush. Soon, he began his search for a hosting provider that could meet all of his website’s needs.
Matt’s Search For a New Hosting Provider Begins
When Matt began looking for a new hosting provider, he paid attention to creators he worked with who had high traffic, high volume websites. During his search, he discovered that they were using a hosting provider called BigScoots, and they were raving about it!
His evaluation came down to BigScoots and one other company, but the overwhelming support and endorsement for BigScoots made it a clear and trusted choice and the right hosting provider for Email Crush.
Between our dependable hosting and having proactive support experts ready to assist our customers within 90 seconds, we were a perfect fit for what Matt was looking for.
Migrating Email Crush to BigScoots: Quick and Seamless
Once Matt made it official and joined BigScoots, we migrated Email Crush from Bluehost to BigScoots. The process took only 45 minutes.
“I was in blissful ignorance, as I was able to get my site up and running in no time without worrying about any of the technical stuff,” says Matt.
We understand that time is money, and no business can operate well with a website being down. That’s why our team works quickly and proactively during migrations to save as much time and effort for our clients. It’s a very seamless (and fast) process.
Stepping up to BigScoots from my previous hosting provider was such a breath of fresh air.
Matt Molen, the email marketing expert behind Email Crush
Why Matt Loves Working With BigScoots
One of the reasons why Matt loves working with BigScoots is our round-the-clock, excellent technical support. We have always given our 110% to solve Matt’s problems quickly, effectively, and at any time of the day.
Fast response times are the norm here at BigScoots. This means Matt gets to enjoy peace of mind knowing that help is just moments away – less than 90 seconds, to be exact.
Having a real human person follow up with the tickets he raised was something that proved to Matt the value of our service. We are committed to customer support, and ensure that each request is met with a swift and personal response – not through automated chatbots, but from real people ready to assist.
Our global team allows us to be there for our clients 24/7 – exactly when they need it.
I would wholeheartedly recommend BigScoots for hosting simply because of the level of service, do-it-for-you attitude, and the swift response time.
Matt Molen, the email marketing expert behind Email Crush
A Hosting Provider with Personalized Customer Service
In the early days of BigScoots, we realized how passionate we were (and still are) about building relationships with our clients and helping them solve their problems.
One memorable interaction that Matt notes is when he experienced a website problem, unrelated to his BigScoots’ subscription. He was using a site builder tool on WordPress that would sometimes break, and this made it nearly impossible to edit his site, which can be a very frustrating (but common) problem.
In the absence of having his own technical team to help, he reached out to BigScoots, and our Lead Systems Admin, Prasul, stepped in.
Prasul went the extra mile, researching the issue and coming up with the solution for Matt. Ultimately, he managed to fix the problem and Matt was able to edit his site again.
“It would have taken me forever to either figure that out myself or hire someone else to do it. I don’t know if it is within the terms of services to fix a site-builder that I signed up for, but Prasul went above and beyond to make sure that I was taken care of,” Matt said.
See, we are not here to just provide web hosting services and support – we are 100% with you for your success in all areas.
That is why our team is dedicated to monitoring our clients’ websites and flagging issues if things seem a little off. Outages happen every 15 seconds, and with the large number of clients we are serving, we always seek to be one step ahead of problems.
I can vouch for the proactive outreach by the BigScoots team. They noticed a plugin issue on my site and brought it up. I finally feel like I’m not the only one guarding the gate, and truly appreciate this level of partnership with BigScoots.
Matt Molen, the email marketing expert behind Email Crush
How BigScoots Can Help You
For Matt Molen to effectively support his clients with their email marketing, he needed to have zero distractions. This required an all-in hosting partner like BigScoots to handle the technical aspects of his website, so he could focus on his actual business.
If he has a question, he gets an answer to it ASAP. Plus, our 24/7 site monitoring means we can catch any website issues as soon as they happen. All of the work we do at BigScoots is driven by our values of always being available, providing excellent customer service, and having our clients’ back at all times.
We’ve taken a huge burden off Matt’s shoulders, and that’s something we wish to achieve for all of our clients. It’s a win-win situation, and we are honored to support Email Crush’s endeavors in the email marketing niche.
Businesses, big or small, want their services to work so they can get back to the business of creating – which is what BigScoots has done a great job with, for me personally and for my clients.
Matt Molen, the email marketing expert behind Email Crush
You may not be running an email marketing business like Matt, but BigScoots works with a variety of industries. Whether you’re in tech, ecommerce, or any other niche, we are able to help just about any and every business with hosting solutions and support.
If this sounds like something you need, chat with a team member today to inquire about fully Managed WordPress Hosting plans!
